Privacy Policy

1. Introduction

IdyBalance is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Our registered address is 11 Queen Street, Arbroath DD11 1AH, United Kingdom.

2. Information We Collect

2.1 Information You Provide

When you contact us or request a consultation, we may collect:

• Name and contact details (email, phone number, address)
• Information about your interest in nutrition education
• Any other information you choose to provide in your messages

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries about our services
• Provide educational nutrition consultations
• Send you information you have requested
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Your consent when you submit information through our contact form
• Legitimate interests in providing and improving our educational services
• Contractual necessity when you engage our consultation services

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only:

• With service providers who assist in operating our website (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• With your explicit consent

6. Cookies

Our website uses cookies to improve your experience. You can control cookie settings through your browser. For more information, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

IdyBalance
11 Queen Street
Arbroath DD11 1AH
United Kingdom
Email: [email protected]
Phone: +44 1241 692 804

14. Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.